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FREQUENTLY ASKED QUESTIONS
What products does The Collector's Vault offer?
We offer a wide range of currency coins and collectibles, including rare and limited-edition items from various periods and regions.
Is The Collector's Vault based in the UAE?
Yes, we are based in Dubai, UAE, and we cater to collectors and enthusiasts both locally and internationally.
How can I place an order?
You can easily place an order through our website or by directly contacting us via WhatsApp or our Instagram page @thecollectorsvault_uae. Simply browse our collections, add your desired items to the cart, and follow the checkout process.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards and other secure online payment options. Check our website for the complete list.
Do you ship internationally?
Unfortunately, at the moment we only ship in the United Arab Emirates. Shipping costs and delivery times may vary, so please review our shipping policy for more details.
What is your return policy?
We have a flexible return policy. If you are not satisfied with your purchase, please refer to our return policy for instructions on how to initiate a return.
Are the items on The Collector's Vault authentic?
Yes, we take great care to ensure the authenticity of our items. We source them from reputable suppliers and provide detailed information about the provenance of each collectible.
How can I track my order?
Once your order is shipped, you can follow up with us through WhatsApp, Email or Instagram using your tracking/Order Number.
How do I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website or by emailing support@collectorsvault.shop or by the WhatsApp link attached to the website.
Do you have a physical store I can visit?
At the moment, we operate exclusively online. You can explore our collection and make purchases through our website and/or Instagram page. For large orders and agreements, meeting can be set with our representatives.